Physiotherapy is a range of treatment services that offer a comprehensive assessment and treatment based on the patient’s diagnosis and goals. The aim of the treatment is to ensure that the patient returns to full function, to educate the patient and to prevent future injuries. Physiotherapists are university trained medical professionals and primary care practitioners.
We accept ICBC and WorkSafeBC patients.
Some extended health plans may require a physician’s referral for physiotherapy coverage, we recommend reviewing your private insurance plan for more details.
Registered massage therapy
Massage therapy involves the assessment and treatment of the soft tissue and joints of the body. This includes manual methods to rehabilitate physical function, relieve pain and to promote health.
We accept ICBC patients for massage therapy.
Kinesiology is the science of the human body and movement. Exercises are prescribed and taught to the patient in order to promote return back to function, increase strength and endurance and to prevent future injuries. Everyone can benefit from a kinesiologist-lead exercise program in a safe and effective manner that is individualized to your goals.
Active rehab sessions are provided to ICBC patients as part of their treatment plan.
A one-on-one kinesiology session is also offered as a physiotherapy referred exercise program. As a physiotherapy-delegated service, these sessions are claimable through your extended health plan.
Acupuncture is an ancient Chinese medicine-based treatment that involves using thin needles into targeted areas of the body. Modern research has shown that acupuncture can help to resolve pain, improve sleep, improve digestive function and overall improve health and well-being.
Acupuncture is covered by most extended health plans and is also pre-approved for ICBC treatments.
Naturopathic medicine is a revolutionary approach to healthcare that combines robust scientific research with the intrinsic healing power of nature. By looking beyond surface level symptoms, naturopathic doctors aim to uncover the root cause of illnesses to provide effective and minimally invasive long-term relief.
Treatments may include diet and lifestyle modifications, nutritional supplementation, manual therapies (including mobilization and manipulation), acupuncture, cupping, fascial stretching and stress management techniques.
Our naturopathic physician, Dr. Esha Singh also provides specialized testing for food sensitivity, hormone and stress panels, and basic laboratory blood testing. **
Most extended health plans cover visits with a naturopathic physician.
**Most extended health plans will cover a portion of testing fees. Contact your insurance provider to determine your coverage amount.
We have an infrared sauna located inside both of our clinics. The infrared heat penetrates the skin and causes the body to warm up from the inside out. Infrared saunas are beneficial for improving blood circulation, decreasing muscle tension and decreasing stress.
We provide small towels and wet wipes for your convenience. Please note that we do not have showers on-site at our clinic.
We have several different packages available for purchase to use our infrared sauna, visit our online booking site for more information.
Reflexology is an alternative treatment involving the application of pressure to the feet and hands with specific thumb, finger and hand techniques. It is based on a pseudoscientific system of zones and reflex areas that purportedly reflect an image of the body on the feet and hands with the premise that working on these areas effect a physical change in the body.
Please note that reflexology is generally not covered by extended health benefits.
Pelvic floor physiotherapy
Pelvic floor rehabilitation is an individualized program designed to assist with restoring pelvic health in a safe and respectful environment.
A thorough assessment discussing your medical history that relates to your pelvic health concerns will be conducted. An internal examination may be performed, with your consent, to evaluate the function of your pelvic floor, pelvic muscles and connective tissue and assess the neural tension around the pelvis.
Physiotherapy for pelvic health conditions may include a combination of approaches such as kegel and progressive strengthening exercises, stretching, manual therapy, bladder or bowel retraining, vaginal/pseudovaginal dilation, biofeedback, behavioural techniques, and education.
Please note that our pelvic floor physiotherapist only treats females with urinary incontinence and pelvic floor strengthening.
Pelvic floor physiotherapy is only offered at our Ontario Street location.
Telehealth appointments are virtual appointments where you can see your practitioner from the comfort of your home. It is as easy as using Zoom, Facetime or Skype, all that is required is a computer, phone or tablet with a working camera.
Telehealth appointments are covered by ICBC as well as most extended health plans.
The following services are able to be done via Telehealth:
- Kinesiology/active rehab
- Naturopathic medicine
Commonly asked questions
The COVID-19 prescreening form (sent to your email) MUST be completed PRIOR to entering the clinic.
Face masks are required to be on at all times while you are inside the clinic.
Please use the hand sanitizer provided upon arrival.
Please arrive within a few minutes of appointment time and not any earlier.
If you arrive early, you will be asked to wait outside physically distanced from other patients.
Please leave all belongings at home or in the car where possible.
Only those receiving treatment will be allowed into the clinic. No family members will be allowed to enter except for quick drop-off and pick-up.
Credit cards are mandatory for all bookings and will be charged for any remaining balances at the time of your appointment. If you have no remaining balance with ICBC or your insurance policy, no charges will be billed to your credit card.
Our 24 hour cancellation policy is still in effect. Please provide 24 hours notice for all cancellations or you will be charged a no-show fee of 50% of your treatment rate. **
**If you are experiencing COVID symptoms, please stay home. You will not be charged a cancellation fee if you cancel due to feeling ill on the day of your appointment.
If you are a new patient, you will need to create a Jane account on our online booking site. Please note that having a credit card on file is mandatory in order to book an appointment.
If you have visited us before, just sign into your account on our booking site and you will be able to book and manage your appointments with us.
We require at least 24 hours notice to change or cancel appointments.
Missed appointments or appointments cancelled less than 24 hours will be charged 50% of the treatment rate.
Yes! We are able to direct bill to most insurance companies.
We are unable to check how much your insurance plan will cover. We recommend checking with your insurance provider by calling their customer service.
If you have been in a car accident, you are entitled to the following pre-authorized treatments that are to be completed within 12 weeks from the date of your accident:
ICBC Physiotherapy – 25 sessions
ICBC Active rehab – 12 sessions
ICBC Massage therapy – 12 sessions
ICBC Acupuncture – 12 sessions
For information on rates, please visit our online booking site here.
You can book multiple appointments for different modalities of treatments in the same day. That is the main benefit of attending a multidisciplinary clinic. However, your insurance company is unlikely to approve coverage for two of the same treatments on the same day.
For example, you are welcome to book an active rehab appointment and an acupuncture appointment on the same day. However, your insurance plan will likely not cover two acupuncture appointments on the same day.
We recommend you book all appointments online. We are happy to answer your questions over the phone, however for booking, it is faster and easier to book online.
ICBC pre-approves sessions for the first 12 weeks following the date of your accident. Once that timeframe has passed we will have to request extensions for each modality of treatment you may be seeking. While we wait for your approval, you may be asked to pay in full for your treatments. We recommend you contact your ICBC adjustor before booking your appointments.
Please note that ICBC may request a recent doctor’s referral note before approving treatments.
Most insurance providers do not require a doctor’s note to see a physiotherapist, however we recommend you double check with your insurance provider first.
We require your credit card for contactless payment due to COVID-19 safety protocols.
We encourage you to bring a bottle of water, comfortable clothing or a bathing suit to sweat in, and a large towel. We provide small towels and wet wipes for your convenience.
Please note that we do NOT have showers on-site.
Unfortunately most extended health plans do not cover reflexology.
You are more than welcome to purchase multiple groupons, however, you may only redeem one for yourself. You may use the others to gift to your friends and family.