Services

Physiotherapy

Physiotherapy is a range of treatment services that offer a comprehensive assessment and treatment based on the patient’s diagnosis and goals. The aim of the treatment is to ensure that the patient returns to full function, to educate the patient and to prevent future injuries. Physiotherapists are university trained medical professionals and primary care practitioners. 

We accept ICBC and WorkSafeBC patients. 

Some extended health plans may require a physician’s referral for physiotherapy coverage, we recommend reviewing your private insurance plan for more details. 

Registered massage therapy

Massage therapy involves the assessment and treatment of the soft tissue and joints of the body. This includes manual and physical methods to rehabilitate physical function, relieve pain and to promote health. 

We accept ICBC patients for massage therapy. 

Active rehab/kinesiology

Kinesiology is the science of the human body and movement. Exercises are prescribed and taught to the patient in order to promote return back to function, increase strength and endurance and to prevent future injuries. Everyone can benefit from a kinesiologist-lead exercise program in a safe and effective manner that is individualized to your goals. 

Active rehab sessions are provided to ICBC patients as part of their treatment plan.

A one-on-one kinesiology session is also offered as a physiotherapy referred exercise program. As a physiotherapy-delegated service, these sessions are claimable through your extended health plan. 

Naturopathic medicine

Naturopathic medicine is a revolutionary approach to healthcare that pairs robust scientific research with the intrinsic healing power of nature. By looking beyond surface level symptoms, naturopathic doctors aim to uncover the root cause of illnesses to provide effective, minimally invasive long-term relief. Treatments may include diet and lifestyle modifications, nutritional supplementation, manual therapies (including mobilization and manipulation), acupuncture, cupping, fascial stretching, and stress management techniques. 

Dr. Esha Singh has a full scope practice with the following areas of special interest:

⁃ Sports medicine, including injury prehab/rehab

⁃ Clinical nutritional counselling

⁃ Cardiovascular disease prevention and treatment

⁃ Digestive conditions, including food sensitivity testing and treatment

⁃ Endocrine and hormonal dysfunction

F.A.Q.

Commonly asked questions

If you are a new patient, you will need to create a Jane account on our online booking site. Please note that having a credit card on file is mandatory in order to book an appointment. 

If you have visited us before, just sign into your account on our booking site and you will be able to book and manage your appointments with us. 

We require at least 24 hours notice to change or cancel appointments.

Missed appointments or appointments cancelled less than 24 hours will be charged 50% of the treatment rate

Yes! We are able to direct bill to most insurance companies. 

We are unable to check how much your insurance plan will cover. We recommend checking with your insurance provider by calling their customer service. 

If you have been in a car accident, you are entitled to the following pre-authorized treatments that are to be completed within 12 weeks from the date of your accident:

ICBC Physiotherapy – 25 sessions

ICBC Active rehab – 12 sessions

ICBC Massage therapy – 12 sessions

ICBC Acupuncture – 12 sessions

For information on rates, please visit our online booking site here.

You can book multiple appointments for different modalities of treatments in the same day. That is the main benefit of attending a multidisciplinary clinic. However, your insurance company is unlikely to approve coverage for two of the same treatments on the same day. i.e. you are welcome to book an active rehab appointment and an acupuncture appointment on the same day. However your insurance plan will likely not cover two acupuncture appointments on the same day. 

We recommend you book all appointments online. We are happy to answer your questions over the phone, however for booking, it is faster and easier to book online. 

ICBC pre-approves sessions for the first 12 weeks following the date of your accident. Once that timeframe has passed we will have to request extensions for each modality of treatment you may be seeking. While we wait for your approval, you may be asked to pay in full for your treatments. We recommend you contact your ICBC adjustor before booking your appointments. 

Please note that ICBC may request a recent doctor’s referral note before approving treatments. 

Most insurance providers do not require a doctor’s note to see a physiotherapist, however we recommend you double check with your insurance provider first. 

We require your credit card for contactless payment due to COVID-19 safety protocols. 

We encourage you to bring a bottle of water, comfortable clothing or a bathing suit to sweat in, and a large towel. We provide small towels and wet wipes for your convenience.

Please note that we do NOT have showers on-site. 

Unfortunately most extended health plans do not cover reflexology. 

You are more than welcome to purchase multiple groupons, however, you may only redeem one for yourself. You may use the others to gift to your friends and family.