icbc treatment vancouver
Supportive, Evidence-Based Rehab After a Motor Vehicle Accident
If you’ve been injured in a car accident — even a minor one — it’s important to seek treatment early. At Hartwell Therapy in Vancouver, we provide ICBC-approved rehabilitation services to help you recover physically and emotionally after a motor vehicle accident.
Our team of physiotherapists, massage therapists, and movement specialists work together to create a custom recovery plan that’s right for you. Whether you’re experiencing pain, stiffness, headaches, or decreased mobility, we’re here to guide you through a safe, effective, and supported healing process.
Booking Appointments WITHIN 12 Weeks of ICBC
Information you should have ready:
- Valid claim number (*valid = ICBC that occurred within 12 weeks)
- Date of injury
- Personal health number
- Adjustor number and phone number (optional)
Steps to book:
- Create an account on our online booking system here: https://hartwelltherapy.janeapp.com/
- Add a valid credit card to your account
- Email our ICBC billing clerk Heather at mva@hartwelltherapy.com to book an initial consult.
- Fill out the general intake form and ICBC consent form before your appointment.
Pre-approved ICBC Treatments
You can book for any of these modalities.
- ICBC Physiotherapy: 25 sessions
- ICBC Massage therapy: 12 sessions
- ICBC Acupunture: 12 sessions
- ICBC Kinesiology: 12 sessions
**It is your responsibility to keep track of the number of treatments remaining and the end dates so you can ask for an extension when necessary. However, this information is readily available if you ask the front desk receptionists.
If it has been more than 12 weeks of your accident and you have not started treatments, please contact our billing clerk Heather at mva@hartwelltherapy.com to book.
Important to Note
- ICBC does not pay for no-show appointments. In the case of no-show, our no-show and cancellation policy still applies.
- Your extended health plan may cover the additional costs (dependant on individual coverage), but we cannot do direct billing to extended health insurances for ICBC treatments.
Common Motor Vehicle Accident Injuries We Treat
Even low speed collisions can create significant strain on the body. Symptoms may appear immediately or develop days later.
We commonly treat:
- Whiplash associated disorders
- Neck and back pain
- Shoulder injuries
- Concussions and post concussion symptoms
- Headaches and jaw tension
- Rib and chest wall injuries
- Hip and pelvic pain
- Muscle strains and ligament sprains
Our Vancouver team takes a whole body approach. We assess not just where it hurts, but how the injury has changed your movement patterns, strength, and daily function.
Direct Billing and Streamlined ICBC Claims
Navigating insurance after an accident can feel overwhelming. We simplify the process.
At Hartwell Therapy & Wellness in Vancouver:
- We offer direct billing to ICBC
- We assist with required documentation
- We communicate clearly about your coverage
- We ensure your treatment aligns with ICBC guidelines
Our team is experienced in managing ICBC physiotherapy claims, so you can focus on healing rather than paperwork.
What to Expect During Your First ICBC Appointment
Your initial session will include:
- A detailed injury assessment
- Discussion of your accident and symptoms
- Objective measurements for tracking progress
- Clear explanation of your treatment plan
- Time to ask questions and express concerns
You will leave with clarity, direction, and a plan designed specifically for you.