clinic policies
Cancellation
We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment will be charged a cancellation fee of 50% of the total price of the treatment.
**If you are experiencing COVID-like symptoms, please stay home. You will not be charged a cancellation fee if you cancel due to feeling ill on the day of your appointment.
ICBC/worksafe BC
We accept ICBC and WCB patients. Please keep in mind that while we work together to ensure that patients covered under those programs are funded, the patient is expected to keep track of their approvals and is financially responsible for any uncovered fees and unapproved sessions.
preparing for your appointment
We kindly ask that you fill out an intake form on your initial visit. You may be asked to fill out other paperwork if applicable. Additionally, everyone is required to fill out a COVID-19 screening survey BEFORE entering the clinic during the pandemic.
payment
All payments are being taken through our online portal system (Jane App) on credit card to avoid unnecessary contact and maintain the safety of our staff.
contact to book procedures
We encourage all patients to book online here. If you are booking an appointment on the same day and encounter the “Contact to book” message, please email us at info@hartwelltherapy.com
If you are having any issues with booking online, please feel free to email us at info@hartwelltherapy.com