clinic policies

Cancellation

 We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment will be charged a cancellation fee of 50% of the total price of the treatment. 

ICBC/worksafe BC

We accept ICBC and WCB patients. Please keep in mind that while we work together to ensure that patients covered under those programs are funded, the patient is expected to keep track of their approvals and is financially responsible for any uncovered fees and unapproved sessions. 

preparing for your appointment

We kindly ask that you fill out an intake form on your initial visit. You may be asked to fill out other paperwork if applicable. Additionally, everyone is required to fill out a COVID-19 screening survey during the pandemic.

payment

All payments are being taken through our online portal system (Jane App) on credit card to avoid unnecessary contact and maintain the safety of our staff. 

contact to book procedures

We encourage all patients to book online here. If you are booking an appointment on the same day and encounter the “Contact to book” message, please email us at info@hartwelltherapy.com

If you are having any issues with booking online, please feel free to email us at info@hartwelltherapy.com